FAQ’s & Support


Smart Buy CCTV Support

FAQ’s & Support

If you require support please contact us @ info@smartbuycctv.co.uk and we will respond within 6 hours. 

Smart Buy CCTV have an experienced team ready to assist you. 

 

Q Where is my order?

A Smart Buy CCTV aim to dispatch orders within 1 working day. We ship via DPD Couriers. DPD operates a 2 day delivery service. A tracking number will be provided upon dispatch. If you are not in DPD will contact you to give a 2 hour delivery window, if this does not suit you can easily arrange a convenient DPD pick up point of your choice.

 

Q How much does shipping cost?

A Shipping costs £9.50 including VAT

 

Q Are prices including VAT?

A All prices quoted are inclusive of 20% VAT.  

 

Q Is my item UK stock? can I upload the UK & European firmware? Is it a grey import?

A Yes all our stock is genuine UK & European stock, if you require a firmware upgrade you may download directly from the manufacturers website. Our stock is all Genuine and NOT a Grey Import. 

 

Q Can Smart Buy CCTV provide customised quotations?

A Yes Smart Buy CCTV can tailor any security solution to your requirements. Please email us @ info@smartbuycctv.co.uk today and a representative will assist you. 

 

Q What payment methods does Smart Buy CCTV Accept?

A Smart Buy CCTV accepts all major credit and debt cards & Paypal. For security reasons we will only ship to the billing address or paypal verified address. 

 

Got a question

contact info@smartbuycctv.co.uk

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